SKY TROUBLESHOOTING

No satellite signal being received – Sky UK

Before starting any procedure, check the weather as severe weather conditions can affect your satellite signal.

Possible Causes

  • A signal isn’t getting from your dish to your receiver.
  • This may be a cabling problem.Your dish isn’t picking up a signal.
  • Your receiver is getting a signal but it isn’t processing the signal correctly.
  • A heavy storm has temporarily interfered with the signal.

Solutions

  • Reset your receiver by turning it off and unplugging it. Wait 30 seconds, then plug it back in and turn it on.
  • If you can easily see your satellite dish, check to make sure that there’s nothing blocking the line of sight from the dish to the sky.
  • Check all the connections on the back of your receiver, starting with the satellite connection, and make sure they’re secure.

If you get this message on some channels but not on others, the reasons may be:

  • Faulty Sky+ HD box (tuner – often repairable)
  • Faulty LNB
  • If the message occurs on BBC, ITV, Hallmark, E4 or Disney channels, then your dish is not large enough for the area you live in (these channels have a weaker signal in much of Europe and require a larger dish than most other Sky channels.

Satellite signal check

You can check the strength of your signal using your Sky remote control:

  • Press services on your Sky remote control and you will see the main menu with Options highlighted.
  • Highlight the Settings menu using the right arrow button and press select.
  • Use the left/right arrows to scroll to Signal and press select.
  • The grey bars displayed will show you the strength of the signal to your Sky+HD box.

If there are no bars displayed this would indicate there is a physical issue, for example, a cable has fallen out of the back of the box, or a dish related fault. If the bars on both strength and quality are shown, this would suggest that there is a broadcast issue.

Please be aware, not all FREE channels are available in all regions! Some FREE channels like BBC, Channel4, Channel 5, ITV etc. are now ONLY available in the UK or might require a much bigger satellite dish.

To access BBC iPlayer, ITV player, Channel 5 Player and 4 On Demand, FREE-TO-AIR UK Catch Up TV channels you will need our VPN OnDemand Router.

Troubleshooting

If you receive an error display message when using your Sky box, please refer to our troubleshooting guides.

More info

Sky Box Guides

Here you can find all information and guides, for example the Sky Software Update that provides the newst software version to your box.

More info

Activate TV Package

Find out how to activate your new Sky UK viewing card and select your favorite Sky TV viewing packages.

Activation

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