SKY TROUBLESHOOTING

Part-failed recording – unknown technical fault

Are you seeing an on screen message saying “Part-failed recording – unknown technical fault”? Rebuilding your planner is an easy process (taking just a few minutes) which may prevent future recording problems. A planner rebuild can be performed using your Sky remote.

Before you begin, please delete the affected recording(s).

Please note that this procedure will stop any recordings currently in progress – if you’re currently recording a programme, you may wish to wait until it’s finished before continuing.

Check for lost disc space

First, confirm that there is lost disc space. The following quick procedure will show you whether your Sky box’s disc has lost space. Lost space can be recovered using a planner rebuild.

Press tv guide followed by the green button on your Sky remote control to access the Personal Planner.

  • Highlight the last programme using the up/down arrows.
  • If the yellow event size indicator at the top of the screen shows a gap before the right hand side of the dark blue bar there is lost space, so continue with the procedure.

Planner rebuild procedure for Sky+ HD box

This process will stop all recordings in process and reboot the box. If there is a recording underway, consider waiting until it is completed. Rebuilding the planner will not delete any existing recordings.

  • Press Services on your Sky remote control and you will see the main menu with Options highlighted.
  • Highlight the Settings menu using the right arrow button and press select.
  • Press 0 (zero), 1 then select to access the Installer Setup menu (this menu is not listed on the Settings menu options).
  • Use the left/right arrows to highlight Rebuild (this will change to Sky+ Rebuild when reached) and press select.
  • The on-screen message “This will take a few minutes to complete. The rebuild will stop all recordings and reboot your Sky+” will appear. Press select to continue.
  • The on-screen message “Housekeeping please wait” will appear and take up to two minutes to clear. If your Sky+HD box continues to display this message for longer than two minutes please carry out a power reset (below) with the viewing card removed.
  • Once complete your Sky+HD box will switch itself off and then back on automatically displaying the red standby light.
  • Ensure the red standby light on the box has re-appeared, then wait for 3 minutes.
  • Press sky your remote control and the light on your Sky+HD box will turn green.

Your Sky box will now perform the planner rebuild. Your Sky box will shut down and restart once the planner rebuild is finished. You can now resume watching and recording Sky TV.

Planner rebuild procedure for Sky+

  • Press Services on your Sky remote control, then select System Setup.
  • Press (number) 0, then 1, then Select to access the Installer Menu.
  • Highlight Sky+ Planner Rebuild and press Select.

Your Sky box will now perform the planner rebuild. Your Sky box will shut down and restart once the planner rebuild is finished. You can now resume watching and recording Sky TV.

Troubleshooting

If you receive an error display message when using your Sky box, please refer to our troubleshooting guides.

More info

Sky Box Guides

Here you can find all information and guides, for example the Sky Software Update that provides the newst software version to your box.

More info

Activate TV Package

Find out how to activate your new Sky UK viewing card and select your favorite Sky TV viewing packages.

Activation

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