There is a problem with the Sky Viewing Card

If you’re having difficulties viewing programmes or a message has appeared on your television screen “Problem with the Viewing Card” try the following procedures in turn to resolve the problem.

Ensure that your viewing card is inserted correctly:

  1. Switch your box to standby.
  2. Remove the viewing card from your box.
  3. Re-insert the viewing card making sure the arrow is facing into the slot and the gold chip is facing downwards.
  4. Switch your box back on.
  5. Turn to channel 106.

If your viewing card is not inserted correctly, the message “Please insert your card” will appear.

In this case, gently tap the front of the card to ensure that it is correctly inserted.

If this procedure did not resolve the issue – please contact our support team.


If you receive an error display message when using your Sky box, please refer to our troubleshooting guides.

More info

Sky Box Guides

Here you can find all information and guides, for example the Sky Software Update that provides the newst software version to your box.

More info

Activate TV Package

Find out how to activate your new Sky UK viewing card and select your favorite Sky TV viewing packages.


Contact SUPPORT Team

The UKsatellite.TV support team is available to answer all of your questions regarding your Sky subscription service.

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