There is a problem with the Sky Viewing Card
If you’re having difficulties viewing programmes or a message has appeared on your television screen “Problem with the Viewing Card” try the following procedures in turn to resolve the problem.
Ensure that your viewing card is inserted correctly:
- Switch your box to standby.
- Remove the viewing card from your box.
- Re-insert the viewing card making sure the arrow is facing into the slot and the gold chip is facing downwards.
- Switch your box back on.
- Turn to channel 106.
If your viewing card is not inserted correctly, the message “Please insert your card” will appear.
In this case, gently tap the front of the card to ensure that it is correctly inserted.
If this procedure did not resolve the issue – please contact our support team.