SKY TROUBLESHOOTING

Sky box system fault

If you keep seeing the message “System Fault” on your TV screen, follow the steps below to resolve the problem.

Planner rebuild procedure for Sky+ HD box

This process will stop all recordings in process and reboot the box. If there is a recording underway, consider waiting until it is completed. Rebuilding the planner will not delete any existing recordings.

  • Press services on your Sky remote control and you will see the main menu with Options highlighted.
  • Highlight the Settings menu using the right arrow button and press select.
  • Press 0 (zero), 1 then select to access the Installer Setup menu (this menu is
    not listed on the Settings menu options).
  • Use the left/right arrows to highlight Rebuild (this will change to Sky+ Rebuild when reached) and press select.
  • The on-screen message “This will take a few minutes to complete. The rebuild will stop all recordings and reboot your Sky+” will appear. Press select to continue.
  • The on-screen message “Housekeeping please wait” will appear and take up to two minutes to clear. If your Sky+HD box continues to display this message for longer than two minutes please carry out a power reset (below) with the viewing card removed.
  • Once complete your Sky+HD box will switch itself off and then back on automatically displaying the red standby light.
  • Ensure the red standby light on the box has re-appeared, then wait for 3 minutes.
  • Press sky your remote control and the light on your Sky+HD box will turn green.

Full System Reset Procedure

You should only use this procedure as a last resort, as it will delete all your recorded programmes and recording requests. If you have already used a Full System Reset to clear a similar problem in the last month we advise you to contact Sky Europe Support to resolve the issue.

If you are using the latest Sky+ HD Guide:

  • Switch off at the mains
  • Holdin Left and Right navigation buttons, switch power on and hold for about 30 seconds until Green play light comes on
  • Press Select
  • The play-light will then rotate clockwise while the resetting procedure takes place. This may take up to 3 minutes (this timing could vary if there are no programmes stored in the hard drive).
  • It then reverts to “Standby”
  • Leave the machine for 2 minutes while hard drive reformats.

If you are using a Sky digibox, Sky+ box or still have the older Sky Guide:

  • Press Services on your Sky remote control.
  • Select option 4 – System Setup.
  • Press 0 (zero), then 1, then Select to access the Installer Setup Menu.
  • Select option 8 – Full System Reset.
  • You will see a warning that you are about to delete all existing and planned recordings.
  • Press Select to continue and you should see the message “Housekeeping please wait” for up to 2 minutes.
  • Your Sky box will carry out the procedure, reboot itself, then wait in standby mode.
  • Wait for 2 minutes and 30 seconds after the red light comes back on, then try to record a programme, to see if the problem has been resolved.

Troubleshooting

If you receive an error display message when using your Sky box, please refer to our troubleshooting guides.

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Sky Box Guides

Here you can find all information and guides, for example the Sky Software Update that provides the newst software version to your box.

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Activate TV Package

Find out how to activate your new Sky UK viewing card and select your favorite Sky TV viewing packages.

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