Sky Box Guides

Sky Full System Reset Procedure

If your Sky box is not responding to any action you might need to reset all box settings.

You should only use this procedure as a last resort, as it will delete all your recorded programmes and recording requests. If you have already used a Full System Reset to clear a similar problem in the last month we advise you to contact Sky Europe Support to resolve the issue.

If you are using the latest Sky+ HD Guide:

  • Switch off at the mains
  • Holdin Left and Right navigation buttons, switch power on and hold for about 30 seconds until Green play light comes on
  • Press Select
  • The play-light will then rotate clockwise while the resetting procedure takes place. This may take up to 3 minutes (this timing could vary if there are no programmes stored in the hard drive).
  • It then reverts to “Standby”
  • Leave the machine for 2 minutes while hard drive reformats.

If you are using a Sky digibox, Sky+ box or still have the older Sky Guide:

  • Press Services on your Sky remote control.
  • Select option 4 – System Setup.
  • Press 0 (zero), then 1, then Select to access the Installer Setup Menu.
  • Select option 8 – Full System Reset>.
  • You will see a warning that you are about to delete all existing and planned recordings.
  • Press Select to continue and you should see the message “Housekeeping please wait” for up to 2 minutes.
  • Your Sky box will carry out the procedure, reboot itself, then wait in standby mode.
  • Wait for 2 minutes and 30 seconds after the red light comes back on, then try to record a programme, to see if the problem has been resolved.


If you receive an error display message when using your Sky box, please refer to our troubleshooting guides.

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Sky Box Guides

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