Sky viewing card is not authorised

If you are receiving this error message, trying checking the viewing card is inserted correctly by following the procedure below. If this viewing card is new it needs to be activated. – see “How to activate my Viewing Card”

Ensure that your viewing card is inserted correctly:

  • Switch your box onto standby.
  • Remove the viewing card from your box.
  • Re-insert the viewing card into the slot marked Sky Viewing Card.
  • Switch your box back on.
  • Turn to channel 106.
  • If your viewing card is not inserted correctly, the message “Please insert your card” will appear.
  • In this case, gently tap the front of the card to ensure that it is correctly inserted.


If you receive an error display message when using your Sky box, please refer to our troubleshooting guides.

More info

Sky Box Guides

Here you can find all information and guides, for example the Sky Software Update that provides the newst software version to your box.

More info

Activate TV Package

Find out how to activate your new Sky UK viewing card and select your favorite Sky TV viewing packages.


Contact SUPPORT Team

The UKsatellite.TV support team is available to answer all of your questions regarding your Sky subscription service.

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