SKY TROUBLESHOOTING

This is the wrong card for this set top box

If you keep seeing the message “This is the wrong card for this set top box” on your television screen, follow the guide below to resolve the problem.

Possible Causes

  • Was the box disconnected from the mains for a longer periode, like holiday? This might cause the Sky satellite signal being disconnected from your box. New signals need to be send.
  • Did you recently changed boxes? The viewing card needs to be paired/activated on each box separately to enable Sky premium programs. Please use our activation form to pair your VC to your box. System Details requried.

Sky Box System Details

If you’re using the new Sky+ HD Guide:

  • Press the Services button on your Sky remote control.
  • Select System Details.
  • Quote the full Box System Details in an email to us. Please confirm that your box is switched on and the viewing card inserted.

If you are using a digibox, Sky+ box or still have the older Sky Guide, use the following steps:

  • Press the Services button on your Sky remote control.
  • Highlight System Setup using the up/down arrows, then press Select.
  • Quote the full Box System Details in an email to us. Please confirm that your box is switched on and the viewing card inserted.

Please activate your viewing card using the Account Activator

NOTE: It can take up to 24 hours for the signals to reach your box. The box must be switched on and the viewing card inserted for this periode.

Troubleshooting

If you receive an error display message when using your Sky box, please refer to our troubleshooting guides.

More info

Sky Box Guides

Here you can find all information and guides, for example the Sky Software Update that provides the newst software version to your box.

More info

Activate TV Package

Find out how to activate your new Sky UK viewing card and select your favorite Sky TV viewing packages.

Activation

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